How can passengers exchange or cancel a ticket?

Tickets which are canceled by customers are NON-REFUNDABLE. 

All transactions including the amount paid for tickets, luggage, or any other special needs are non-refundable. 

Scenario 1: If the customer cancels their ticket 

Up to 2 hours prior to the scheduled departure, the passenger can cancel their ticket and ask for the full amount to be issued into a voucher which can be later used to buy a new ticket. 

The customer will be directly responsible for the amount required for booking the new ticket. If the amount is greater than the previously booked ticket's amount then the customer is liable to pay the expenses by themselves. 

Scenario 2: If we cancel the ticket

All passengers will be entitled to a full refund, including the booking fee, or an exchange for a ticket on another trip at no additional cost. We will initiate this process automatically upon the cancellation of the trip, so there is no need to contact us to request a refund or exchange in such an instance.