What if the bus is arriving late?

Modified on Mon, 26 Dec 2022 at 12:59 PM

While we will do our best to ensure that all of our buses arrive on time, there are factors outside of our control, such as traffic and the weather, which can cause a delay. We encourage passengers to track their bus’s location using the link that was provided with their digital ticket purchase to minimize wait time at the pickup location. Only for delays caused due to operators error, the following conditions apply:

Under four (4) hours:

1. The passenger will not be entitled to a refund, discount, or credit, should their bus be delayed by less than four (4) hours.

Over four (4) hours:

1. Should the passenger wish to continue with their trip, we would be happy to provide our loyal customers with a credit worth 50% of their ticket’s purchase price (before any add-ons, ex: extra luggage) to be applied to their next trip, as a token of our appreciation for their patience.

2. Should the passenger no longer wish to continue with their trip, they will be entitled to a full refund, including the booking fee, to their original method of payment.

3. Upon becoming aware that one of our buses is over four (4) hours behind schedule, we will reach out to all passengers who were affected to see how we can make things right. There is no need to contact us to request a discount or refund in such an instance.

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