Here are the steps that the customer has to follow to cancel the tickets:

1. Login to bookaride.ca
2. Go to the transaction section: Transaction (multiple tickets)
3. Look at the particular transaction through the date and ticket number.
4. Below this, there is a ticket, cancelation option. Each ticket has got it.
5. Once he cancels the ticket, you can use the amount for the rest of the year through a voucher which shall be issued on the customers name and ID.